Supplier Connect Initiative FAQs

Boeing’s Supplier Connect program provides an expanded catalog of products allowing orders to be placed with Boeing Distribution (formerly Aviall) and shipped directly from a supplier’s inventory. Orders are typically filled the next business day, but may vary based on which supplier the order is shipping from and the time in which the order was received.

For our Supplier Connect program, please place your order with Boeing Distribution (formerly Aviall) through any normal channel. We will then ensure our supplier ships the order directly to you. The supplier will provide a packing list containing your purchase order number with the package, and any available manufacturer trace documentation. Boeing Distribution (formerly Aviall) will then provide your tracking information and billing invoice as soon as it is available.

Supplier Connect program parts will state “Supplier Connect parts” under the part number.

Currently all Supplier Connect pricing and part availability are subject to change at the discretion of each Supplier Connect supplier. Due to this, Supplier Connect parts are not eligible for quoting.

For questions regarding your order, please contact us directly via email at BDISupplierConnect@boeing.com.

At present, Supplier Connect orders can only be shipped to US locations.

Orders will be shipped directly from one of our supplier’s warehouses to the domestic address listed on your order.

Orders that have been entered as freight collect with your freight account number will be shipped using the FedEx or UPS shipping method you chose upon order entry, based on the selected Service Level.

Orders that have been entered requesting the freight charges to be invoiced can be shipped any variation of UPS at a Flat Rate Charge that will be applied to your billing invoice upon order completion, based on the selected Service Level. These noted charges below will be re-evaluated annually.

For Supplier Connect returns, please contact us directly via email at BDISupplierConnect@boeing.com. All Supplier Connect return requests are subject to supplier approval, and supplier re-stock fees.

If approved, we will obtain all proper return authorizations and provide them to you along with the instructions for returning your order to the supplier directly. Once the supplier has received your return we will ensure credit is issued back to you for the parts received.

To cancel a Supplier Connect order, please contact us directly via email at BDISupplierConnect@boeing.com. We will work with the supplier to get your cancellation request actioned and approved.