About Boeing Distribution

Boeing Distribution understands the importance of minimizing downtime and keeping businesses running smoothly. That's why we offer 24/7 Aircraft on Ground (AOG) services from select warehouses. When an aircraft is grounded or a production line is halted due to parts unavailability, our AOG services come into play.

With our global presence and counter-to-counter delivery, we ensure that our customers receive the necessary parts quickly. We understand the urgency and the impact it can have on operations, so we strive to expedite the process. However, please note that there may be additional AOG processing fees associated with these services.

Our reputation for reliability and efficiency has made us a trusted partner for Original Equipment Manufacturers (OEMs), corporate operators, repair stations, flight schools, and over 350 airlines worldwide. We are committed to providing the parts and support needed to get aircraft back in the air or production lines up and running as soon as possible.

If you have any specific questions or requirements regarding our AOG services or any other aspect of Boeing Distribution, please contact us.

Need AOG help?

Just call:
+1 (888) 322-2589 North America
+1 (972) 586-1566 International
Email: BoeingDistributionAOG@Boeing.com

Benefits to the customer

Our dedicated team enables us to take a “follow the sun” approach to our AOG by responding at any time across the globe.

Benefit to suppliers

Our AOG support team will partner with OEM AOG teams to support the customer. Our continuous collaboration provides the right part whenever the customer needs it.

Reaching the right person to help with any distribution challenge for either production or aftermarket is a vital part of the customer experience.

We have taken your feedback and strive to improve your customer support experience by offering better service. We will achieve this through an increase in subject matter experts (SMEs) in the front-office support combined with a back-office team that will be dedicated to delivery/returns/credit challenges.

Benefit to the customer

• Improved response times
• Quicker resolution

Benefits to suppliers

Boeing SMEs are fully trained on your products to provide greater knowledge of your product range to answer the customer. This also improves awareness of the range.

For our customers who regularly purchase products from our e-commerce portal, we are here to help. To aid your knowledge growth and self-service capabilities, we are creating a dedicated knowledge portal that will contain a vast array of information to support your purchasing experience. This includes knowledge articles from our SMEs, a chat service available 24/7, and the ability to submit a request for more detailed information.

Benefits to the customer

Enhance your purchasing experience, through increased digital support channels that provide multiple contact capabilities allowing you to find the information you need.

Benefit to suppliers

We provide dedicated material on your products to increase awareness and enhance purchase.

*coming soon

As a global integrated company, Boeing is leveraging our customer relationship management solution to provide a more integrated understanding of our customer and their requirements.

Benefits to the customer

This enables us to be more agile and responsive to your needs by combining our expertise with the information across your global footprint.

Benefit to suppliers

Having a detailed account of where the products are being sold gives our suppliers greater insight into what is performing well and where.

*coming soon