Bose Headsets and Cables Return Policy

Boeing Distribution offers a 30-day no-questions-asked return policy exclusively for Bose headsets and cables (A30 and ProFlight2). This policy applies to both direct sales and reseller transactions.

Key Points:

1. Eligibility:

The 30-day return policy applies only to Bose headsets and cables.
All returns must be processed through Boeing Distribution located in Dallas, Texas.

2. Open-Box Items:

Any and all items with the seal broken.
Open-box items cannot be restocked and resold.
All returned open-box items are required to be sent back to Bose, facilitated by Boeing Distribution.
Open-box items returned within the 30-day period will not incur a restocking fee.

3. New (Unopened) Return to Stock (RTS):

New items eligible for return will follow the standard Boeing Distribution return policy.

4. For non-Bose-approved Reseller Customers:

All returned items will be assessed by Boeing Distribution to determine if they are open-box or new returns.
Open-box items must be returned within 30 days of the Post Goods Issued (PGI) date with no restocking fee, and will adhere to the Boeing Distribution return policy.
New returns will adhere to the Boeing Distribution return policy.

5. For Bose-approved Reseller Customers:

The 30-day no-questions-asked return policy for resellers begins when the reseller sells the item to the end-user, provided the sale occurs within 90 days of the shipment date from Boeing Distribution.

Reseller Inventory and Customer Trial Guidelines:

Reseller holds inventory	Customer trial	RMA Eligibility
Hold less than 90 days	Trial for up to 30 days	BDI RMA approved – eligible to return through BDI
Hold less than 90 days	Trial for more than 30 days	BDI RMA denied* – customer has only 30 days
Hold over 90 days	Trial for up to 30 days	BDI RMA denied* – reseller holds inventory beyond 90 days
Hold over 90 days	Trial for more than 30 days	BDI RMA denied* – reseller holds inventory beyond 90 days and customer has only 30 days

* Bose-approved resellers are still allowed to accept customer returns that are not eligible through BDI at the reseller’s discretion and reseller’s expense.

6. Inspection and Validation:

Resellers are advised to visually inspect items for any broken or tampered manufacturer seals.
If the seal is unbroken, the item is considered a new return to stock. Resellers should retain new, unopened returned items in their inventory for potential future sales.
If the seal is broken or if there is uncertainty, the item should be classified as open-box.
Proof of purchase or sales documentation from the reseller is required to validate the date of sale to the end-user for open-box items.

7. Return Process:

Open-box items returned within 30 days of sale will be RMA back to Boeing Distribution with no restocking fee.

Disclaimer: This return policy is subject to change at Boeing Distribution's discretion. All returns must comply with the outlined procedures to ensure eligibility. For any questions or clarifications regarding this policy, please contact Boeing Distribution.